Best Buy - Will They Come Through?

May 5, 2008 on 7:42 pm | In Some of This Some of That | 1 Comment

This is an update on my ongoing Best Buy saga. The Geek Squad had sent my digital camera in for repair, it was less than 3 months old and still under manufacturer warranty. It was determined, after several weeks, that the camera was irrepairable and I would be given a new replacement camera.

Click here to read my previous post on the matter.

The update is that I received a call tonight from the Geek Squad. My old camera was recovered from the recycling center and is being returned to the store where I’ll be able to pick it up later in the week. If Best Buy cannot provide me with a replacement camera, I can then send my broken camera directly to HP and have them send me one.

In the mean time, Best Buy customer service is expecting an exact replacement be delivered to their store from Abilene and I will trade out for the new one. That camera should also be in later in the week.

Right now, I’m just hoping for the best.

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Annoyed with Best Buy

May 2, 2008 on 1:04 pm | In Some of This Some of That | 6 Comments

A month and a half ago, I took my digital camera in to Best Buy for repair.  The camera was not even three months old and a plastic piece used to hold the battery and memory card in place had snapped off.  The camera had a one year manufacturer warranty on it.

After 6 weeks of hearing nothing from Best Buy, I called them.  I was told that it had been determined that the camera could not be repaired so I would be given a new camera to replace.  What they failed to tell me was that Best Buy no longer carries HP cameras, so they did not have the same camera to replace it with.  To get an equivalent camera with even half the features, I would have to pay almost $100 extra!  They failed to mention that as well.

They found a store in Abilene that the computer says has one camera remaining in stock and I asked if it could be transferred to the McKinney store.  They are checking.  I asked for my camera to be returned to me so that I can send it to HP myself for a replacement.  Sounds simple right?  Well, my camera was sent by the repair center to be recycled!  So, I currently have no camera and am out the money we spent on it in the first place.

I’m waiting for the McKinney Best Buy to call me with status as to whether or not they are getting the camera from Abilene or not.  It’s going on two hours since I left there.  How long does it take to call another store?

I am so annoyed!

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