Annoyed with Best Buy

May 2, 2008 on 1:04 pm | In Some of This Some of That |

A month and a half ago, I took my digital camera in to Best Buy for repair.  The camera was not even three months old and a plastic piece used to hold the battery and memory card in place had snapped off.  The camera had a one year manufacturer warranty on it.

After 6 weeks of hearing nothing from Best Buy, I called them.  I was told that it had been determined that the camera could not be repaired so I would be given a new camera to replace.  What they failed to tell me was that Best Buy no longer carries HP cameras, so they did not have the same camera to replace it with.  To get an equivalent camera with even half the features, I would have to pay almost $100 extra!  They failed to mention that as well.

They found a store in Abilene that the computer says has one camera remaining in stock and I asked if it could be transferred to the McKinney store.  They are checking.  I asked for my camera to be returned to me so that I can send it to HP myself for a replacement.  Sounds simple right?  Well, my camera was sent by the repair center to be recycled!  So, I currently have no camera and am out the money we spent on it in the first place.

I’m waiting for the McKinney Best Buy to call me with status as to whether or not they are getting the camera from Abilene or not.  It’s going on two hours since I left there.  How long does it take to call another store?

I am so annoyed!

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  1. They should give you a different brand camera that has the same features at no extra charge!

    My first digital camera was Fuji and I had a lot of problems with it. Luckily there was a Fuji factory close to me so I took it there and had them fix it while it was still under warranty. They found out that there were some parts that were loose and then tried charging me for them to fix it! I had to get my dad to talk to them and they ended up doing it for free. Still, I won’t buy a Fugi camera again.

    Comment by Melissa — May 2, 2008 #

  2. OMG! They better give you a new camera pronto!

    Karen’s last blog post..Shoes!

    Comment by Karen — May 2, 2008 #

  3. That STINKS! How are we supposed to get fresh pictures of Plinko!?

    Good luck with Corporate America. I hope they resolve this soon in your favor.

    Tammie’s last blog post..When Did We Get Grass?

    Comment by Tammie — May 3, 2008 #

  4. Melissa - Unfortunately, Best Buy had no other camera with the same features and megapixels as the one I had unless I wanted to spend a couple hundred dollars more. And even then, it wouldn’t have some of the features. They really had a pretty pathetic selection.
    Looks like they found a store that had one camera left identical to mine and they’re transferring it. It should be here something this coming week.

    Comment by Lynne — May 4, 2008 #

  5. Karen - Looks like I should have an identical replacement camera, but not before my trip this week. :-(

    Comment by Lynne — May 4, 2008 #

  6. Tammie - It does stink! I am using my old camera in the mean time, it just doesn’t have all the cool features. I’ll be sure to post some pics of the dog (aka goat) soon!

    Comment by Lynne — May 4, 2008 #

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